Frequently Asked Questions

Our voice recording systems store conversations and transmissions of a communication system over a long period of time.

In addition to speech, our systems also record recording time, recording date, and call-accompanying data to make playbacks and examinations easier.

Our standard systems have a 2 TB (terabyte) hard disk. This allows you to record over 225,000 hours of speech.

VoiceCollect recording systems can record up to 336 analog signal sources (TDM), up to 512 VoIP sessions, or a mix thereof in one system.

Of course. All VoiceCollect systems are compatible with analog, digital and IP telephone systems. However, to prepare a quotation, it is important to know the interfaces to be recorded.

Up to 32 workstations can access the data in parallel. Our workstation software runs on standard multimedia computers with Windows as operating system.

No. All our systems run under Windows and can be operated accordingly with the mouse.

With our systems, you can assign specific usage rights to each user. In addition, critical monitoring and recording functions are protected by passwords.

Yes. Each recording can be easily emailed as a .wav or .mp3 file.

Via the internal RDX drives and/or via NAS systems that you connect.

Yes, recordings can be provided with short comments or notes with max. 255 characters.

Very fast. Our systems have a search and filter function. This allows you to search by date, time, channel, incoming or outgoing number, among other things

No. However, we recommend that you connect your recording and backup system to an uninterruptible power supply (UPS).

Our systems have a so-called data recovery routine. This means that after a power failure, the system automatically boots up and restores the last state.

Please contact us via our contact option to discuss your requirements in detail. Based on this, we will provide you with a non-binding offer.

No, this is not possible at the moment. However, you are welcome to make an appointment with us to receive a live demo via video conference.

In addition, one of our sales representatives will be happy to visit you to present our products and how they work.

Contact us at:

  • voicecollect@voicecollect.de

  • +49 6172 92 333 17

Our support team will be happy to assist you at these contact details:

  • service@voicecollect.de

  • +49 6172 106 11

In addition to the statutory warranty, we offer various service packages. These include an extended warranty, service support with defined response times, and maintenance contracts.

Service contract customers receive patches and updates free of charge.

Of course. Voice Collect serves all markets with its products. The only exceptions are countries that are subject to an international embargo.

Yes, this is part of our service. We offer on-site installations as well as remote installation support. In addition, you can receive user training from our expert staff.

Theoretically, yes. Please contact us to discuss your requirements. So we can find a suitable solution together.

Do you have more questions?