Whether in the airport tower or in the rescue control center, entirely voice recording is no longer sufficient in many areas of operation. More and more laws and regulations require that communication and information from numerous, different sources be recorded and archived centrally. The solution for this is called Multimedia Recording, or MMR for short.
This is the new technology behind securely recording and documenting workflows and critical processes.
What is Multimedia Recording?
MMR combines several technologies and methods in one system. It can be used to capture, store and synchronously replay information and data from various sources in real time. These include:
- Radio traffic
- Telephone calls
- Video conferences
- Screen content
- Video surveillance content
- Data telegrams
- Alarm systems
- PA systems
- Database queries
- and much more
How does Multimedia Recording work?
Multimedia Recording & Playback systems capture signals and information in parallel while in real time from multiple different sources. Regardless of analogue or digital, signals and data can enter the system with no problem – an MMR can capture, process, synchronize and back up all of them.
Multimedia Recording brings these different approaches together in one central system:
Phone Recording
Calls – incoming and outgoing – from individual telephones (analogue, digital or VoIP). as well as from complex telephone systems (PBX/PABX) and Call Center applications can be recorded at the push of a button or automatically. Telephone conferences can also be documented in this way.
Radio Recording
Another area of application for voice recording is in the field of radio traffic. Analogue radio systems, trunked radio (DMR, TETRA) or IP-based radio systems (RoIP) are recorded. This makes it possible to reconstruct the process of conversations and information.
Ambient Recording
Ambient Recording involves recording ambient noise – for example in control centers and ATC rooms – in order to document any interference.
Through the Wall Recording
TTW Recording captures the data streams generated by radar systems.
CCTV Recording
Recording of video content from surveillance cameras (CCTV), for example in public places or in critical environments.
On The Screen Recording
This refers to the recording of all screen content in order to document processes accurately. For example, in call centers or traffic control centers. In the field of air surveillance, this is referred to as At-The-Glass Recording (ATG).
Video Conference Recording
Video conferences are recorded completely or partially – regardless of whether Microsoft Teams, Zoom, Skype or another solution is used.
Who needs MMR systems?
Multimedia recording is in demand in companies and organizations where critical areas need to be monitored, delicate processes optimized and employees monitored. The recordings are used, among other things, for training, to improve work processes and as a means of fulfilling legal obligations to provide evidence.
For example, voice recording systems are still in use in control centers of the police, fire department and emergency services, as well as in the service centers of financial service providers. But this is where a change is taking place: increasingly, multiple sources and media channels need to be recorded in order to obtain a better view of the “big picture”.
The same is true for critical infrastructure (CRITIS) and similar sectors. For utilities, industrial plants, transportation and port operators, among others, it is critical to improve security through more comprehensive controls. This is because disruptive factors can be identified quicker than before using MMR systems.
Applications
Call & Contact Center
Centers of excellence and omnichannel support
Finance
Banks, insurance companies and stock exchanges
Transport
Bus, metro, train and ferry operators
Power Generation
Power plants, wind farms and electricity grid operators
Public Authorities and Public Safety
Police, fire and emergency centers
Industry
Production companies and corporations
What are the hardware requirements?
Which systems can be used for multimedia recording? How expensive is the purchase? What needs to be considered during setup? We will be happy to answer these and other questions in a direct conversation. Simply contact us without any obligation!